FREQUENTLY ASKED QUESTIONS

Items from our spirit shop are ordered immediately upon closing of the store. Due to our streamlined processes, we unfortunately cannot order any "extra" or "addon" items once a shop closes.

Due to the custom nature of items, we cannot offer returns or exchanges unless product is damaged. All sales are final.

 

#BeYourOwnBrand #MakeMemories #MakeHeadlines

Can't find what you're looking for? Send our Spirit Shop specialists a message and we will get back to you as soon as possible

 

CONACT US

Fast delivery

Items are typically shipped directly to customers in approximately 14 days after a shop closes.

COVID-19

Our suppliers have been hit with inventory issues lately. If an item is no longer in stock, we will promptly issue you a refund and contact you when our shop closes.

All sales are final

Due to the custom nature of items in our shop, we cannot offer refunds or exchanges on items.

FAQ

How does the Spirit Shop process work?

Contact our Spirit Shop coordinator to discuss your wants and needs. Our specialists will help find the proper inventory for your shop while our in-house graphic designers start your custom artwork. When completed, we will send the shop over to you for final approval. Once approved, all you need to do is send out the link and let us take care of the rest! We will close the shop, order items, decorate and deliver items!

Where is my item?

Upon ordering from the Spirit Shop, you will receive an email with your order number and tracking information. Please note that typical shipping times may take approximately 14 days up closing of your store. Our customer service representatives will contact you if there are any additional delays or issues.

My shop closed and I forgot to order

  • Items from our spirit shop are ordered immediately upon closing of the store. Because of our streamlined processes, we cannot order additional items after a shop is closed.  

Why was my item refunded?

  • Just like many businesses, our suppliers have been hit by supply chain issues. Sometimes items we offer in our shops become out of stock suddenly and we cannot properly fulfill said items. If this occurs, our team will promptly issue you a refund when the shop closes.

My item(s) arrived damaged

  • Due to the custom nature of each item, we cannot issue refunds or exchanges for items. However, if your item arrives damaged, please let us know immediately and we will resolve the issue to the best of our ability.

My team/organization would like to create a spirit shop

  • We would love to help! Our spirit shops are not just limited to high school team sports. Please reach out to our team and our Spirit Shop Coordinator will be in touch as soon as possible.

I received the wrong item

  • We apologized for the mistake! Please contact us and we will resolve the siutation as soon as possible.

  866-435-6717

  tss@makeheadlines.us

  131 N. Third St., Hamilton, OH 45011